Proactive Helpdesk Support Services

Most companies can’t afford to maintain a responsive helpdesk team with live support desk agents. As a result, their ability to resolve IT issues becomes impaired.

By using our reliable helpdesk services, your business can cover its infrastructure with helpdesk support servicesthat are built around your business needs.

With Advanced Networks, you don’t need a call center to overcome issues. Instead, you can do that with our:

• Remote helpdesk services
• Guaranteed response times
• Highly trained technical team

Get Back To Work Faster

Every minute you wait for IT issues to be resolved could result in lost revenue and reputation your business may never earn back.

Take control of how your business responds to IT challenges with our trustworthy IT help desk services.

When you partner with Advanced Networks for outsourced helpdesk support in Orange County, you benefit from working with a provider that prioritizes issue resolutions that are backed by:

• Support from senior-level engineers
• Eight-minute average response times
• One-hour emergency on-site technical support
• Connections to a live technician within 60 seconds
• And more

Fix Hardware and Software Issues

Resolve infrastructure, software, or hardware issues easier and quicker with our service desk support services in Orange County.

From mitigating recurring IT issues to eradicating technical debt, our helpdesk support and Hardware-as-a-Service (HaaS), our managed helpdesk services offer support for:

• VoIP solutions
• Servers and workstations
• VPN setup and troubleshooting
• IT issue support and remediations
• Microsoft Office application support
• OS/software updates, system checks, bios/firmware updates
• And more

On-Site and Remote Helpdesk Services

Our fully staffed localized helpdesk service in Orange County assists your team with all technical requests and provides a personal touch by answering 99% of calls that come in during business hours.

With our support team in your corner, your end-users experience timely responses from our knowledgeable team while allowing your internal IT staff to focus on mission-critical work.

For complex issues that require a more hands-on approach, we can dispatch a technician to your location to resolve issues on-site.

To further improve our quality of service, we keep our communications transparent and free from technical jargon so you can better understand the challenges you’re facing.