IT support in LA has dramatically changed over the years as the vast majority of IT providers have transitioned from a break-fix cycle into managed services providers (MSPs). Understanding the differences between these services isn’t just a history lesson, but demonstrates how IT providers have changed over time. Here is a short overview of how the IT providers of yesterday have evolved into the present day MSPs:
Break-Fix Cycle
In the beginning, IT providers used a break-fix cycle to meet the needs of their clients. If anyone experienced any technical issues, you would contact the IT provider, and they would send a technician to repair whatever problem you were dealing with at the time. Instead of paying a monthly rate, each one of these service calls would cost various amounts. In other words, experiencing many technical issues quickly became very costly, and companies only contacted the IT provider if there was no way to fix the problem themselves. Besides the added costs, waiting on these issues to be fixed significantly slowed down productivity and caused disruptions within the workplace. Over time, MSPs realized this model would not be sustainable for the long haul and begin transforming into the MSPs we are familiar with today.
MSP Era
In the early 2000s, companies began moving away from the break-fix model, which ultimately lead IT support providers in LA overseeing the everyday activity of computers and various forms of technology within the workplace. Instead of reacting to a problem, they proactively looked for ways to improve and solve small issues before they grew into larger problems. Eventually, more companies began offering these services, which made it affordable for businesses of all sizes. Even companies with less than 10 employees could afford to hire an MSP and enjoy the benefits of a large corporation. Over time, MSPs have become more adept at personalizing their services and creating an IT plan that best fits the goals of each company. Instead of using a one-size-fits-all model, they discuss the needs of your company and align their services to help your company take advantage of the latest advancements in technology.
MSPs have had a significant impact on the way businesses use technology in the workforce. Instead of being reactive, MSPs proactively look for solutions and ways to improve companies through the use of technology. Advanced Networks is an IT support provider in LA that specializes in helping businesses through the use of state-of-the-art technology to meet their everyday work needs. Our staff will create a plan for your company, and we will help you reach your full potential while keeping you protected from the vast amount of cyber threats. Contact us today and begin a partnership with an MSP that will serve the needs of your company.
