You have many good reasons to work with an Irvine IT support team to help your network run smoothly and efficiently. It’s often a better solution than hiring an in-house IT team, which might not keep up with the latest cybersecurity technology. Here are important factors for choosing an experienced IT company:
Range of Managed Services
Your Irvine IT support team will be your managed service provider (MSP) that serves as your consultant, offering a wide range of managed services related to technology. Many MSPs specialize in certain areas, while others offer a broad range of services.
So, find out if the provider can give you access to the technology solutions you need. It’s common for businesses to use a 24/7 help desk, whereas most companies don’t need the entire range of services.
Experience and Education
An essential question to ask a potential provider is: how educated and experienced is your IT staff? If the answer is “all of them are still in college” or “we provide on-the-job training” you might want to look elsewhere. But it depends on your level of business. If it’s a one-person start-up with few resources, low-cost college students might make sense.
But if you run a company with several employees and serve a market of hundreds or thousands of clients, your reputation is more at stake. It’s not worth the risk to cut corners on talent if you are trying to be competitive. An ideal team is diverse and has impressive credentials, with deep knowledge on innovative and integrative technologies.
One of the biggest issues to consider when deciding on an MSP is its track record for business continuity. Although it’s standard for IT firms to guarantee 99.99 percent uptime, do some checking with references to find out the company’s history dealing with power outages or breaches. Ask the provider how long it typically takes to diagnose and resolve a technical problem, which should be stated in the Service Level Agreement (SLA).
Concern for Clients
The most valuable IT companies are those that care about their clients’ business goals. There’s a big difference between hiring techies with no other expertise and those that understand the business world. IT professionals that aim for long-term relationships try to learn about the business needs of each client. Since every enterprise is unique, the best MSPs provide custom solutions.
Quality should be a top concern when choosing an Irvine IT support provider, as not all are equal. Contact us at Advanced Networks to know more about our company and how to give your business a competitive edge.