Businesses now have the choice of shifting to the cloud for phone service. Cloud private branch exchange, or “PBX” for short, is a phone system with internal communication throughout the business as well as external communication to customers. PBX that is on-site, also known as on-premise, has plenty of merits. However, most business owners do not understand the nuances of modern phone systems. There is plenty to consider between cloud phone systems, on-site phone systems, and even a potential landline phone system. Our IT support team in LA is here to help you make the right decision.
Voice Over Internet Protocol (VoIP) Phone Systems
Most people have heard of VoIP phone systems yet do not fully understand them. Business VoIP is dependent on the internet, providing a litany of features that boost productivity and increase customer satisfaction. Business VoIP is optimal for businesses of all types and sizes as it is efficient, affordable, and reliable. VoIP empowers businesses to make/take phone calls, video calls, faxes, email, and voicemail. In other words, VoIP is the digital form of the phone systems of yesteryear.
On-Site PBX or Cloud PBX?
PBX is a phone network that empowers users to communicate throughout the business and also with the outside world. Such communication is performed with channels including VoIP. PBX is uber-efficient as it empowers business owners to have more phones as opposed to tangible phone lines, providing the opportunity for users to make free calls.
PBX also has an array of features ranging from call recording to call transfers, call queues, interactive voice calls, and beyond. PBX is either cloud-based or on-site. The cloud version puts the onus on the phone service provider to manage the tech.
Alternatively, on-site PBX resembles regular phone systems that are at the company’s location. However, the IP routing occurs with advanced tech compared to that used in landline systems. On-site PBX pricing is different than cloud-based PBX as it is not all-inclusive. On-site PBX requires businesses to pay a per-item price ranging from license fees to PBX hardware, web conferencing, long-distance lines, and multi-location functionality. When in doubt, ask the experts. Our IT support team in LA can help you select the best phone system for your business.
Whether your business is looking for a new phone system or another form of technology, our IT support team in LA is at your service. We have all your tech needs covered. Contact us now at Advanced Networks to find out more about our services and schedule a consultation.