For companies looking for IT support in LA for help with their IT infrastructure, the choice can be bewildering. You know your current IT team is too small to cope with the day-to-day running of your systems, let alone have time to plan for the future. You may not even have anyone in your office who has the knowledge to do more than fix small issues. So, who can you turn to for help?
What Help Do You Need?
The first step is to ascertain exactly what services you actually need. Do you just want a company to fight fires and monitor your computer systems to make sure they are running when you need them to be? Or would you benefit from an IT support provider in LA helping with proactive planning for the future to enable you to expand successfully? Managed service providers (MSPs) take many forms, and which one you choose will depend upon your requirements.
Types of MSPs
When you are considering an MSP, they generally fall into one of these three categories:
- Basic level – Monitoring MSP
- Intermediate level – Monitoring plus business planning
- Higher level – A comprehensive list of services encompassing all of the above, usually from their own equipment in-house.
This type of IT support tends to be more of an IT management service in that the MSP will be looking after the day-to-day running of your website and systems in general but have little to do with the bigger picture and business planning objectives.
This type of MSP will similarly take care of the general management of your IT infrastructure, but they will also be prepared to involve themselves in business decisions and areas such as disaster recovery planning.
If you come across an MSP with the higher level of service, it will enable you to completely offload all of your IT needs to them if you so wish. They have enough staff and processing power to handle every eventuality, but they could equally just be used for smaller IT needs in a similar way to the basic level of MSP.
Knowing what you need and being able to afford the budget that outsourcing will require is the first step in establishing the type of MSP you will need to partner with.
If you would like to know more about what types of MSP there are and how you decide which arrangement would be best for your company, get in touch with us at Advanced Networks. Our IT support team in LA is standing by to explain anything you don’t understand about technology.